CM Khyber Pakhtunkhwa Launches Ikhtiyar Awam Ka App
On September 18, 2024, Ali Amin Ganda Pool, Prime Minister of Khyber Pakhtunkhwa, launched the Ikhtiyar Awaam ka App. This is a historic project to increase the general participation and is in charge of the government. Mobile applications unlock the citizens’ doors to communicate directly with the government related to many public services.
Overview of Ikhtiyar Awaam ka Portal
The Ikhtiyar Awam Ka Portal is a newly launched digital platform by the Khyber Pakhtunkhwa government and seeks to make public governance doubly effective on a comprehensive scale for citizen grievances. It was chiefly inaugurated by Chief Minister Ali Amin Khan Gandapur, but it is an interface that has user-friendly ease in providing innumerable services- be it health or education-to which complaints may be lodged, 24/7. It is an efficient process of lodging complaints with real-time tracking for timely redressal and accountability. The interface can also be accessed through different mediums: it has a mobile application, WhatsApp, email, and a phone call facility as well, which is accessible to every citizen living inside the country or out of it. The platform has also been integrated with analytics powered by AI for the purpose of tracking trends in public grievances, thus ensuring better service delivery.
اختیار عوام کا پورٹل خیبر پختونخوا حکومت کا نیا ڈیجیٹل پلیٹ فارم ہے، جو عوامی شکایات کے مؤثر ازالے کے لیے متعارف کرایا گیا ہے۔ اسے وزیر اعلیٰ علی امین خان گنڈا پور نے افتتاح کیا۔ یہ پورٹل 24/7 شکایات درج کرنے کی سہولت فراہم کرتا ہے، جس میں صحت، تعلیم اور دیگر عوامی خدمات شامل ہیں، اور ریئل ٹائم ٹریکنگ کے ذریعے فوری کارروائی اور جوابدہی ممکن بنائی گئی ہے۔ اسے موبائل ایپ، واٹس ایپ، ای میل اور فون کے ذریعے رسائی حاصل ہے۔ اس میں اے آئی سے چلنے والا تجزیاتی نظام شامل ہے، جو عوامی شکایات کے رجحانات کو مانیٹر کر کے بہتر سروس ڈیلیوری یقینی بناتا ہے۔
Objectives of the Ikhtiyar Awam Ka App.
Main objectives are:
- Direct Public Feedback: This application will allow citizens from a country to give some feedback directly to the government about its services and report any issue they may have, seeing or experiencing in their daily routine.
- Transparency and Accountability: This will try to create a culture of transparency by enabling users to track their complaints statuses and understand how their tax money is being used.
- Real-Time Monitoring: The complaints can be monitored in real-time by the respective government departments so that proper responses and solutions can be made within the stipulated time.
Main Features
The value-adding elements of the Ikhtiyar Awam Ka app are:
- Registration of Complaints: The users from various sectors including health, education, law and order, land revenue, corruption, and development projects can make a complaint to that authority.
- Availability 24/7: This is an application that can work round the clock, and thus the resident can raise concerns at any time as well. Status tracking feature: Citizens can view the status of a complaint to render an account among civil servants.
- User-friendly interface: The application has been designed in such a way that it looks simple enough so that everyone can use it, thus making it accessible to every user, including the most helpless or less effective whose technological abilities may be weak.
- Instant Notifications: The app gives instant notifications to users about updates and the resolutions of their complaints. All this makes the users updated about their complaints in the entire process.
- Multi-Channel Access: Apart from the mobile application, citizens could complain through WhatsApp, emails, calls, or even a written application. Therefore, citizens would always find an easy way to raise grievances with the authorities.
- Data Security and Privacy: The application uses safeguards to protect user data and privacy; it keeps sensitive information confidential. This further equips the platform with artificial intelligence that would do analytics and reporting, enabling the system to better focus on patterns of common complaints by citizens and improve on service delivery based on citizen feedback.
How to Use this Platform
The application is very easy to use and will highlight the concerns of the people of Khyber Pakhtunkhwa. Read this step-by-step manual to find out how to use this nifty app.
How to use Ikhtiyar Awam Ka App step by step
Step 1: Download the App
Download this useful app on your Android or iOS and find it on Google Play Store or Apple App Store. Search for “Ikhtiyar Awam Ka”.
Register
Download, open and register by using only your mobile number and email address. In this registration process, you get to personalize your experience while also registering all your complaints submitted. After you have registered, you can choose what complaint type you wish to log.
The application classifies your complaint into various areas like
- Health
- Education
- Law and order
- Land revenue
- Corruption
- Development projects
- Then, give all the information regarding your complaint, and as much more as possible, that would help resolve it
اختیار عوام کا ایپ خیبر پختونخوا کے شہریوں کے مسائل اجاگر کرنے اور ان کے حل میں مدد دینے کے لیے ایک آسان ڈیجیٹل پلیٹ فارم ہے۔ اسے اینڈرائیڈ یا آئی او ایس پر “Ikhtiyar Awam Ka” کے نام سے ڈاؤن لوڈ کیا جا سکتا ہے۔ رجسٹریشن کے بعد صارفین صحت، تعلیم، قانون، کرپشن اور ترقیاتی منصوبوں سمیت مختلف شعبوں میں اپنی شکایات درج کر سکتے ہیں۔ ایپ ایک مؤثر شکایت درج کرنے کا نظام فراہم کرتی ہے، جہاں شکایت کی تفصیلات دے کر اس کا فوری حل ممکن بنایا جاتا ہے، یوں شہریوں اور حکومت کے درمیان براہ راست رابطہ مضبوط ہوتا ہے۔
Follow up on your complaint
After submitting your complaint, you’ll be able to see its tracking in the application since it is tracked. You will, therefore, get firsthand information on real-time responses to your case.
- Notifications: You will be immediately notified of all the updates and resolutions concerning your complaint through the application.
- Feedback: We will allow you to comment on your opinion about the resolving of the issue that has been witnessed after we resolve your issue. Your feedback will be assisting us in improving our future responses even in our service delivery.
- Alternate submission ways: Besides submitting complaints through applications used on mobile phones, there is room for adjusting. It is the preferred means of getting the case of residents heard by other means like using WhatsApp, emails, calling, and even making a written request.
Benefits to Citizens
This has many benefits of this sort for the people of Khyber Pakhtunkhwa:
This increases citizens’ access, in that they are given the chance to file complaints from the comfort of their homes without necessarily visiting government offices and wasting so much time and effort. It leads to accountability through the app, complaints against the government departments would be attended to, thus making public service become responsible. The application directly serves as a connecting medium between the citizens and government officials, thereby making better communication possible along with a better understanding of public issues.
Impact on Governance
The Ikhtiyar Awam Ka app has been a big leap forward to modernize the governance in Khyber Pakhtunkhwa. It is trying to make communication between citizens and government officials feasible through technology. The overall aim in enhancing civic engagement would be to promote greater active participation by citizens within governance processes. The efficiency of complaint redressal mechanisms will bring public services closer to the ideal. Strengthen the trust in Government, In the light of increased transparency, there may be chances of rebuilding trust between the citizens and government institutions.
اختیار عوام کا ایپ خیبر پختونخوا میں طرز حکمرانی کو جدید بنانے کی ایک اہم پیش رفت ہے۔ یہ شہریوں اور سرکاری حکام کے درمیان رابطے کو آسان بنانے کے لیے ٹیکنالوجی کا استعمال کرتا ہے۔ اس کا مقصد عوامی شمولیت میں اضافہ اور شکایات کے ازالے کے نظام کو مزید مؤثر اور شفاف بنانا ہے، تاکہ عوامی خدمات کو بہتر بنایا جا سکے۔ اس کے ذریعے حکومت پر عوام کا اعتماد بحال ہونے کا امکان ہے، کیونکہ شفافیت اور جوابدہی بڑھنے سے شہری اور حکومتی اداروں کے درمیان مضبوط تعلق قائم کیا جا سکتا ہے۔
Conclusion
The launch of the Ikhtiyar Awam Ka app will be proved as the most important development for Khyber Pakhtunkhwa’s governance model. As this initiative advocates citizen feedback, promotes transparency, and promises significantly better accountability with service delivery, it would prove a pivotal step for the state in maintaining its people’s goodwill.
